Shipping Policy
Last updated: June 20, 2026
This shipping policy applies to purchases made from TimaGlow through our online store.
Where we ship
TimaGlow ships bedding products to supported delivery locations shown at checkout. If a country, region, or address is not available at checkout, we cannot ship there for that order.
Order processing time
Orders are normally processed within 2 to 5 business days after payment is confirmed. Processing may take longer during high-volume periods, holidays, supplier delays, or when order information needs verification.
Estimated delivery time
Estimated delivery to the United States is usually 7 to 15 business days after shipment. Total estimated time from order placement to delivery is usually 9 to 20 business days. Delivery estimates are not guarantees and may vary because of carrier delays, customs review, weather, holidays, or address issues.
Shipping cost
Shipping rates, taxes, and any available free-shipping offers are shown at checkout before payment. The amount shown at checkout is the shipping amount that applies to your order.
Tracking
When tracking is available, we will send tracking information by email after the order ships. Tracking may take a few business days to update after the carrier receives the package.
Customs, duties, and taxes
Any taxes, duties, customs fees, or import charges that apply to an order are the customer's responsibility unless they are collected at checkout. These charges are determined by the destination country or carrier and are not controlled by TimaGlow.
Incorrect addresses
Please check your shipping address carefully before placing an order. We are not responsible for delays, failed delivery, or additional shipping costs caused by incorrect or incomplete address information provided by the customer.
Lost, delayed, or damaged packages
If your package is significantly delayed, marked delivered but not received, or arrives damaged, contact us at hamzaithroch@gmail.com with your order number and photos if applicable. We will review the issue and help with the next steps.
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